Refund policy

Return & Replacement Policy

Thank you for shopping with us. Every piece of jewellery and eyewear is thoroughly inspected before shipping to ensure top quality. Due to hygiene, personal use, and strict quality standards, we follow a clear return and replacement policy:

1. No Returns for Personal Preference or Fit
Due to hygiene and personal wear reasons, we do not accept returns or refunds if you change your mind, dislike the design/style, or ordered the incorrect size. All sales are final. Please check product details and dimensions carefully before ordering.

2. Eligible for Free Replacement Only If:
We provide a free replacement for the same item only if:
• The product arrived physically damaged or broken (cracked lenses, broken chains, damaged frames).
• The item is defective.
• The wrong item, design, or color was delivered.
(Note: Monetary cash refunds are not provided; we will ship a replacement piece at zero cost.)

3. Mandatory Proof Required (Within 48 Hours)
Any transit damage, defect, or wrong product delivery must be reported within 48 hours (2 days) of courier delivery. To process an eligible replacement, the following proof is strictly mandatory:
• Continuous Unboxing Video: A single, unedited video showing the courier label, opening of the sealed packaging, and the damaged/wrong item inside.
• Clear Photos: Clear, high-resolution photos of the outer shipping box/label and the damaged item.
Requests submitted without a clear unboxing video or after 48 hours of delivery cannot be processed.

4. How to Request a Replacement
If you received a damaged or incorrect product, contact our team within 48 hours:
• Email: [rohit3030rjk@gmail.com]
• Details Needed: Order ID, unedited unboxing video, and clear photos.

Once verified, our team will process and dispatch your replacement order at no additional charge.